Borrower News and Resources
Current News
Be Aware of Scams
Debt relief scammers promise to help you get rid of your student loan debt but only if you first pay a fee. Remember, you don’t have to pay for help with your federal student loan. We’re here to help for free. If you have questions about your defaulted loan, email us or call 866-348-0715.
Ascendium Resources
Free Student Loan Help
Take the guesswork out of your student loan debt. Through My Way to Repay, a joint effort between Ascendium and Savi, you can compare your repayment and forgiveness options side-by-side, get the latest policy updates, and connect with experts for advice tailored to your unique situation — all for free.
Repayment Plan Changes
If your loan is past due and hasn’t yet defaulted or you’re struggling to make loan payments, email us or call us at 800-236-2700 to discuss your repayment options and develop a repayment plan that works for you.
Defaulted Loan Options
If you’re trying to get your loan back in good standing, we can help guide you through your options.
ASCENDIUM BORROWERS
Call our Default Customer Support at 866-348-0715, or log into your Default Loan Help account for information specific to your situation. It’s easy to create an account if you don’t have one.
FLORIDA BORROWERS
Call our guarantor loan servicer at 800-366-3475.
U.S. Department of Education Resources
College and Career Options
Finding the right college or career path can be challenging. The Institute of Education Sciences, part of the U.S. Department of Education, shares resources to help you compare colleges, get financing, and explore your career interests.
Financial Aid
Many forms of federal aid are available to help you pay for education expenses. Federal Student Aid, part of the U.S. Department of Education, explains what your options are, how to apply for aid, and how to complete the Free Application for Federal Student Aid (FAFSA).
Your Loan Details
Your Federal Student Aid account is the best place to find information about your loan, such as its status or who your loan servicer is. (This is the company you send loan payments to.) It’s easy to create an account if you haven’t already. You’ll just need your Social Security number and phone number or email address.
Loan Forgiveness
If you qualify for student loan forgiveness, you may not have to pay back part or all of your loan. There are many types of loan forgiveness, and they’re often dependent on your job or circumstances. Your loan servicer can help determine if you qualify for loan forgiveness.
How does Ascendium fit in?
Our role is two-fold. For loans we guarantee, we help borrowers avoid loan default or get their loans back in good standing if the loan has already defaulted. For our Attigo customers, we provide loan repayment support to their current or former students. While we work with borrowers in both cases, we do it under two different umbrellas.
